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✨Folx FavEs✨

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About Folx

FOLX is a nationwide healthcare provider offering comprehensive health and wellness services designed for the LGBTQIA+ community. Joyful and affirming care on your own terms.

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FAQs

WHEN WILL I RECEIVE MY ORDER?

It takes 2-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but typical shipping times are 3-5 days.

How do I track my order?

You’ll receive a tracking link via email when your order ships out!

Can I exchange an item for a different size/color?

At this time, we don't offer exchanges or refunds. If you’re unsure which size would fit better, check out our  sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at support.folxhealth.com within a week after receiving your order. Include your  order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address.
● Ask your local post office if they have your package.

Shipping tip: Package theft is on the rise— ​ If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be! If the shipping address was correct, and the package wasn't left at the post office or at your door, get in touch with us at support.folxhealth.com with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but the new order would be at your expense.